Terms & Conditions

Terms & Conditions

These terms and conditions form the basis on which you can visit and use this website.

Please read them carefully as they contain important information which may change from time to time so you should look through them as often as possible.

General terms and conditions

This site is owned and operated by The Wise Hippo Limited of 55 Crown Street, Brentwood, Essex, CM14 4BD (Company No. 08424876). If you want to ask us anything about these terms and conditions or, if you have any comments or complaints on or about our website, please email us at info@thewisehippo.com.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to The Wise Hippo Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

FuturePay Agreements

The Wise Hippo Limited agreement signed by all our Instructors requires a Future Pay agreement to be in place permanently with The Wise Hippo Limited. The Wise Hippo Limited will withdraw payment annually from the debit card as per our license agreement.

Damage to your computer

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Payment terms

As per our contractual terms.


The payment system on this website is for use by our customers, to permit The Wise Hippo Limited to take payment from their debit or credit cards. If our customers have a dispute please email info@wisehippo.com for a copy of our dispute process.

If any member of the public or a person/entity unassociated with The Wise Hippo Limited makes a payment to us in error through this website, this will be refunded in compliance with UK law or 7 days of a formal request being made.

Cancellation rights

A FuturePay agreement can be cancelled at any time by a The Wise Hippo Limited customer. The Wise Hippo Limited withhold the right to immediately suspend all supplied services should this event occur while any dispute is resolved.

Exclusion of liability

Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Cookie Policy

Cookie Policy

What are cookies?

A cookie is a file that is stored on your computer when you visit a website. Most websites use them and they are generally harmless. When you revisit the website later or visit a different webpage a copy of the cookie file is sent to the website.

They can be used to store information and have many uses. With the most common being tracking, remembering your details or settings, and to keep you logged in to an account.

You can find out more information about cookies from the following websites:

When are cookies created?

Writing data to a cookie is usually done when a new webpage is loaded – for example after a ‘submit’ button is pressed the data handling page would be responsible for storing the values in a cookie. If the user has elected to disable cookies then the write operation will fail, and subsequent sites which rely on the cookie will either have to take a default action, or prompt the user to re-enter the information that would have been stored in the cookie.

Why are cookies used?

Cookies are a convenient way to carry information from one session on a website to another, or between sessions on related websites, without having to burden a server machine with massive amounts of data storage. Storing the data on the server without using cookies would also be problematic because it would be difficult to retrieve a particular user’s information without requiring a login on each visit to the website.

If there is a large amount of information to store, then a cookie can simply be used as a means to identify a given user so that further related information can be looked up on a server-side database. For example the first time a user visits a site they may choose a username which is stored in the cookie, and then provide data such as password, name, address, preferred font size, page layout, etc. – this information would all be stored on the database using the username as a key. Subsequently when the site is revisited the server will read the cookie to find the username, and then retrieve all the user’s information from the database without it having to be re-entered.

What cookies do we use and why?

Here is a list of cookies we use on our site:

  • WordPress: wp-settings-time-3, wp-settings-3
    These cookies verify who you are and check if you are logged in to the site or not.
    Click here for more information from WordPress
  • Google Analytics: __utma, __utmb, __utmc, __utmv, __utmz, _ga
    These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
    Click here for more information from Google

I’ve identified a cookie not listed above

As our website uses a content management system and added third-party plugins it can sometimes be difficult for us to notice every single cookie being used, especially after software updates. If you do notice a cookie that slips past us or have a question about cookies then please contact us.

There are also some essential cookies which are required for the website to work; these can only be blocked by changing your browser settings.

How can I disable or block cookies?

We recommend visiting your browser help section to find out how.

Third party cookies opt-out

Some cookies are used and provided by third-party sources. While we might not use all of them, here are the main links you can use to opt-out should you wish.

Do not track me!

Do not track is an up and coming feature in web browsers which allows you to tell websites that you do not want to be tracked. While not all websites currently use this you can find out more how to set it up on your browser from the following websites.

Privacy Policy

Privacy Policy

At various points on our website we may ask you to provide us with your contact details in order to access content that we consider valuable or useful to you.

If you choose to provide us with your postal address or email address this information will be stored in our secure contact management system. We will then use this information to contact you – either over the phone, via email or through the post. We will endeavour to ensure that the content that we send to you is relevant or interesting to you and/or your business.

At any time you can opt-out of receiving marketing emails by following the clear ‘unsubscribe’ link at the bottom of each email. At any point you can also ask to be removed from our database by contacting:

FAO Marketing: Privacy Policy
The Wise Hippo
55 Crown Street
CM14 4BD

Email: help@thewisehippo.com

Use of your personal information

We will not make your contact details available to any third party. It will only be used by The Wise Hippo Limited and will be treated with the greatest respect.

Further information

If you would like further information on our privacy policy or how we use it for marketing purposes, please contact our marketing department.